FAQs

I am over 6ft 2 tall, how do you adjust the height of the pillow?

We have developed the hook with a ‘nodule’ that enables you to slide the pillow up and so adjust the height. Put the pillow onto the highest setting and place the airline pillow on top of the Jetsleeper, and it will solve your problem. See the video and pictures on the How to Use page where note #2 gives more detail on how to adjust this height.

I don’t like giving credit card details over the internet. What can I do?

We do not take your credit card details. Payment is made via PayPal. If you would prefer to pay by cheque just contact us and we will be pleased to arrange this. We will not share any personal information with anyone.

I feel uncomfortable hooking the pillow over the back of my chair and disturbing the person behind me. What can I do?

This is natural. You are in an enclosed space with little room between those around you. This is the ideal time to make a new friend and ask them if they mind if you place the hook over the back of your chair. The point here is that it is your chair and so we’ve never heard of anyone complaining (we did hear that this brief conversation started a romance so give it a go!). Once done, the person behind you won’t even notice you’ve done it. If they have trouble sleeping without a Jetsleeper® direct them to our website!.

How do you clean the pillow?

Hand wash in lukewarm soapy water, rinse & squeeze out excess water and hang out to dry.

My Jetsleeper hasn’t arrived?

We dispatch most orders the same day by 1st class mail. Jetsleeper will not fit through a letter box, so if you are not at home, the postman won’t leave it. Sometimes customs delay packages. We had one case when a Canadian client had to wait 6 weeks for her purchase to be delivered!